Many people ask us for a list of features. There are nearly 200 features, so we much prefer to say – “What are you looking for?” Please give us a call and we can discuss your requirements. However, you can read through the list if you wish.

Internet Phone System Feature List
Automatic Callback Deactivation
Call Bridge
Call Director 
Call Forwarding Always Activation
Call Forwarding Always Deactivation
Call Forwarding Always Interrogation
Call Forwarding Always To Voice Mail Activation
Call Forwarding Always To Voice Mail Deactivation
Call Forwarding Busy Activation
Call Forwarding Busy Deactivation
Call Forwarding Busy Interrogation
Call Forwarding Busy To Voice Mail Activation
Call Forwarding Busy To Voice Mail Deactivation
Call Forwarding No Answer Activation
Call Forwarding No Answer Deactivation
Call Forwarding No Answer Interrogation
Call Forwarding No Answer To Voice Mail Activation
Call Forwarding No Answer To Voice Mail Deactivation
Call Forwarding Not Reachable Activation
Call Forwarding Not Reachable Deactivation
Call Forwarding Not Reachable Interrogation
Call Park
Call Park Retrieve
Call Pickup
Call Recording Pause
Call Recording Resume
Call Recording Start
Call Recording Stop
Call Rejection Activation
Call Rejection Deactivation
Call Rejection Interrogation
Call Retrieve and Call Director Call Move
Call Return
Call Return Number Deletion
Call Waiting Interrogation
Call Waiting Persistance Activation
Call Waiting Persistance Deactivation
Callback Menu Access
Calling Line ID Delivery Blocking Interrogationa
Calling Line ID Delivery Blocking per Call
Calling Line ID Delivery Blocking Persistance Activation
Calling Line ID Delivery Blocking Persistance Deactivation
Calling Line ID Delivery per Call
Cancel Call Waiting
Connected Line Identification Restriction Interrogation
Customer Originated Trace
Direct Voice Mail Transfer
Directed Call Pickup
Directed Call Pickup with Barge-in
Do Not Disturb Activation
Do Not Disturb Deactivation
EOCP Sustained Authorization Code Lock
EOCP Sustained Authorization Code Unlock
Escalate Call to Supervisor
Flash Call Hold
Group Call Park
Hunt Group Busy Activation
Hunt Group Busy Deactivation
Hunt Group Busy Interrogation
Last Number Redial
Location Control Activation
Location Control Deactivation
Music On Hold Per-Call Deactivation
No Answer Timer
Pre-Call Account Code
Push Notification Retrieval
Push to Talk
Selective Call Forwarding Activation
Selective Call Forwarding Deactivation
Selective Call Rejection Interrogation
Speed Dial 8
Speed Dial 100
Voice Mail Clear MWI
Voice Mail Retrieval
Voice Portal Access
Auto Attendants
Call Capacity Management
Call Director Portal
Call Logging
Calling Plans
Company Contacts
Device Management
Group Calling Line ID inc. Presentation Number
Group Contacts
Holiday Schedule
My Room Bridge (Conferencing)
Site Intercept
Time Schedules
Voicemail
Voice Portal
Trunk Group
Trunk Group Plus
Account Codes
Authorization Codes
Call Park
Call Pick Up Groups
Configurable Extension Dialling 
Configurable Feature Access Codes
Custom Ringback Group
Flexible Seating Host
Group Paging
Hunt Groups inc Hunt Group Plus
Music On Hold
Phone Services
Series Completion
Auto Attendants (Additional)
Call Center ACD inc ACD Plus
Voice Recording 
Voice Recording 30 Day Storage
Voice Recording 180 Day Storage
Voice Recording 2560 Day Storage
Enterprise Trunking
Call Analytics – iCS Insight Set-Up
Call Analytics – iCS Insight Supervisor
Call Analytics – iCS Insight – Monitored User
Call Analytics – iCS Report Set-Up 
Call Analytics – iCS Report Supervisor
Call Analytics – iCS Dashboard Supervisor
Call Analytics iCS Report – Monitored User
Call Analytics iCS Report – Console User
Call Analytics – iCS Report  Premier Set-Up 
Call Analytics – iCS Report Premier Supervisor
Call Analytics – iCS Dashboard Supervisor
Call Analytics iCS Report Premier – Monitored User
Call Analytics iCS Report Premier – Contact Centre Age
Call Analytics iCS Report – Console User
Call Centres (agent)
Call Forwarding Not Reachable
Call Waiting
Calling Line ID Blocking 
Calling Line ID Delivery – External
Calling Line ID Delivery – Internal
Basic Call Logs
Client Call Control
Personal Contacts
Time Schedule
User Intercept
Voice Portal
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Call Director
Remote Office
Simultaneous Ringing
Shared Call Appearance 5
Office UC for Smartphone 
Office UC for Tablet
Voice Recording User
Go Integrator DB (CRM Connect)
Go Integrator Lite (CRM Connect Lite)
Office UC Desktop inc. Skype Plug-In
Voicemail
Fax Messaging
UC Business inc. Skype Plug-In
UC Team inc My Room and Skype Plug-In
Call Director A Fixed Mobile Convergence solution that allows you to use One Number for inbound and outbound calls and move calls between devices.
Hot Desking Guest Allows a user to associate their service profile with a host user and use the host user’s device as their primary device. (Off)
Hot Desking Host Designate a user as a host which allows another user with the hot desking guest service to use the host’s device with the guest’s service profile. (On)
Remote Office Remote Office allows you to manage your phone service while you are at a remote location. (Off)
Sequential Ring Specify other phone numbers that should sequentially ring if the call is not answered. (Off)
Shared Call Appearance Shared Call Appearance allows administrators to allocate additional devices or lines to you. These devices or lines also ring just like your primary phone. Once you are on a call, however, only that device or line can be used.
Simultaneous Ring Specify other phone numbers that should ring when your phone rings. (Off)
Call Control
Alternate Numbers Specify the alternate numbers that are used with your phone service.
Anonymous Call Rejection Block calls from unidentified callers.
Automatic Callback Allows you to automatically call back a number when you have received a busy signal.
Automatic Hold/Retrieve Allows users to automatically put incoming calls on hold and to later retrieve those calls, all without requiring feature access codes. (Off)
Call Barge-In Exempt Prevent other users from barging in to your calls.
Call Forwarding Create call forwarding rules for Always, Busy, No Answer and Not Reachable situations, depending on which features are available in this feature package. (On)
Call Forwarding Selective Allows you to forward specific calls matching a predefined rule to a different phone number. (Off)
Calling Line ID Blocking Your outgoing calls will not be identified.
External Calling Line ID Delivery Allows you to view the incoming caller ID information for a call from outside of your site.
Internal Calling Line ID Delivery Allows you to view the incoming caller ID information for a call within your site.
Call Notify Sends an email containing the caller’s name and phone number, if available, when the call matches a predefined rule. (Off)
Call Policies View or modify Call Policies for the user.
Call Waiting Allows you to receive a second call when you are already using the phone.
Connected Line Identification Restriction Connected Line Identification Restriction allows you to block your number from being shown when receiving a call. Members of your group can still see your number when they call you.
Directed Call Pickup With Barge-In This allows you to dial a feature access code followed by an extension to pick up or barge-in on a call to another group member.
Distinctive & Priority Ringing Uses special ringing for intra-group calls or specific phone numbers.
Do Not Disturb Automatically forwards your calls to your voice messaging service, if configured; otherwise the caller hears a busy tone. (Off)
Push To Talk The Push To Talk (PTT) service allows a user to call another station, where the system requests that the destination station automatically answer. This provides for intercom-like functionality. A user or administrator can specify an accept list or a reject list. These are used to screen incoming Push-To-Talk sessions.
Pre-alerting Announcement Pre-alerting Announcement allows you to specify an audio announcement to be played to your callers, before the call is actually connected, for specific calls matching your pre-defined criteria. (Off)
Selective Call Acceptance Create rules that will allow certain incoming calls. (Off)
Selective Call Rejection Create rules that will block certain incoming calls. (Off)
Time Schedule Time schedule is used to support other features (e.g. Call Notify, Call Forwarding Selective, Distinctive Ringing, Selection Call Acceptance, Selective Call Rejection, Sequential Ring). A time schedule establishes a set of timeslots on which a feature can execute specific behaviour.
User Intercept Allows an administrator to graciously take your phone out of service while providing callers with informative announcements and alternate routing options.
Contacts
Personal Contacts Manage your Personal Contacts directory.
Phone Services Configure phone services such as Contact Directories integration.
Speed Dial 100 Configure up to 100 speed dial numbers for use on your phone.
Speed Dial 8 Configure up to 8 speed dial numbers for use on your phone.
Apps
Busy Lamp Field Busy Lamp Field allows you to create a list of users to monitor via your SIP Attendant Console Phone and assign a SIP URI to the list.
Messaging
Voicemail Allows employees to send calls to Voicemail. (Off)
Voice Portal Set Voice Portal to auto login from your primary device.
Voice Recording